Subscription Terms & Conditions
To sign in or sign up, access your account here.
Welcome to the terms and conditions ("Terms") for our subscription ordering program. These Terms are between you and Elderberry Queen LLC and/or its affiliates ("Elderberry Queen", "we" or "us"), and govern your and our respective rights and obligations. The Terms constitute the entire agreement between you and Elderberry Queen relating to Subscription. By placing a subscription order you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
The subscription benefits include $5 flat rate shipping and a 10% product discount. Elderberry Queen reserves the right to change the subscription benefits, including the discount amounts and eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, including for current subscriptions.
Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges, and the seller). If the item is unavailable when we plan to ship it, you authorize us to delay your shipment until stock is restored.
Your subscription will automatically create a new order according to your chosen delivery schedule, until you cancel.
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.
Subscription benefits are limited to our line of elderberry syrups. Subscriptions are only available to customers shipping to addresses in the United States. Some eligible items may only be available for shipping within the forty-eight (48) contiguous US states. Your participation in the subscription program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without our authorization.
Subscription discounts and any subscription limited time special subscription promotions in effect apply only to eligible items displaying the offer message on the subscription item information pages, and then only if you select the subscription delivery method. Subscriptions are good while supplies last.
The total cost charged to your payment method for each subscription order will be the cost of the item on the day that order is processed less the subscription discount, plus any applicable sales tax and $5 shipping. Any Elderberry Queen eligible promotional credit balances on your Elderberry Queen customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.
The charge for each subscription item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your subscription order with the payment method you used to create your subscription, you authorize us to update your subscription with another payment method in your account and to charge the payment method for your subscription order. After three (3) failed attempts to charge your payment method, your subscription will be cancelled.
Your subscription will remain in effect until it is cancelled. You can cancel at any time via the Manage Subscription page, which can be found in your Account. If you cancel your subscription and then reactivate it, the discount applied to any subscription item may not be the same discount in effect at the time of cancellation. If the subscription discount percentage for such subscription item changes, the new discount will be applied to your future shipments of that item.
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the Elderberry Queen website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.
To make changes to your subscription.
Log into your account on our website. You will see your past orders on the main screen. Under Account Details you will see Manage Subscription. Click on the Manage Subscription link. You will have full access to make any changes, pause or cancel your subscription.